Brian Balaoing

• Capture high-quality and professional photos of cars in-shop and outside on location. • Capture detailed photos of car parts in a studio setting in order to sell via e-commerce. • Use latest photo editing software to retouch photos and upload to various file sharing websites for use by the marketing team and sales team. • Continuously scout out unique and varying photoshoot locations to diversify brand image. • Collaborate with web manager to ensure proper layout and presentation of website photo gallery.

• Initiate and manage creative social media and marketing campaigns to increase brand awareness of in-person and online audiences, resulting in a 400% increase of social media followers from 2021 to 2024. • Consistently engaged with 200,000 users on social media platforms per month, increasing up to 1,000,000 users during peak months. • Collaborate with the sales team and shop technicians to ensure consistent brand acknowledgement in order to execute marketing strategies. • Create and upload daily posts across all social media platforms, establishing proper use of hashtags and social media trends. • Answer and reply to direct messages and comments across all social media platforms, notifying the sales team of any sales leads.

• Directly managed inventory levels in global regions for Australia, China, Japan, South Korea, and India, collaborated weekly with personnel from each global region on supply chain planning • Issued purchase orders to overseas suppliers in China, Vietnam, Japan, and Mexico, reviewed for accuracy and cost effectiveness, communicated with suppliers to resolve any purchase order issues or discrepancies • Issued transfers of excess supply to regions with depleted inventory, approved returns of excess inventory back to suppliers • Assisted in streamlining successful launches of new products in international markets for Q4/2020 and Q1/2021 • Jointly operated with Product Managers and Sourcing Operation Managers on new product launches for global markets

• Responsible for analyzing historical sales data to construct purchase orders to keep warehouse inventory levels in stock • Prioritized purchase habits based off top selling items, high margin items, and budget, as determined by Accounting Department • Monitored company’s kit out of stock percentage, lowered from 35% out of stock to 10% out of stock • Managed purchase orders placed on back order, followed up with vendors for correct ETA’s, canceled orders as necessary • Collaborated with Products Department to purchase new items to expand the company’s business

• Tracked the process of orders placed on company’s website to be drop shipped directly to customer • Acquired valid tracking information for each customer order within 1-2 business days, unless otherwise stated by vendor • Consistently maintained 95% or better on time tracking upload for orders placed on Amazon Marketplaces • Assisted Accounting Department in solving drop ship order discrepancies on invoices

• Accountable for processing customer returns coming back to warehouse • Determined by hand if returned items were new, used, or defective • Coordinated with Customer Service Department to gather customer information on return if little information provided

• Organized logical routes for route drivers in order to maximize time and efficiency on inbound shift • Responsible for dispatching up to 25 drivers to deliver and pick up freight to meet customer’s demands • Consistently exceeded ABF Freight System’s company wide standard of 95% transit time on outbound shift • Managed driver hours based on Department Of Transportation regulations and local union Teamster regulations • Assisted terminal in achieving 1st place honors in Region 10 of ABF Freight System in Q2/Q4 2016

• Shadowed various job functions within company, responsible for learning key components in operations and sales • Under supervision of operations supervisor, directed various operations shifts, including inbound, outbound, and dispatch • Under supervision of account manager, made 10-15 sales calls over 3 week span to existing and potential customers

• Constructed tariff study matrix of the California Association of Port Authority for the Port Of San Diego • Prepared five-year maritime revenue cargo forecast using tenant information provided by the Port Of San Diego