Brandt Bechard

Purchasing Manager

2020 – Present

- Developed and executed strategic purchasing plans aligned with seasonal trends and customer preferences, ensuring optimal stock levels and product availability.

- Leveraged advanced analytical skills to forecast demand, analyze sales data, and optimize inventory levels, reducing carrying costs and waste.

- Maintained and adapted purchasing budgets to fluctuating market conditions, ensuring compliance with company policies and driving cost efficiency.

- Conducted regular inventory audits to identify slow-moving or obsolete items, implementing liquidation strategies to maintain inventory health.

- Collaborated cross-functionally to plan and execute promotional events, creating visually compelling materials to enhance customer engagement and brand visibility.

Assistant Branch Manager

2018 – 2020

- Delivered fast, friendly, and professional service while assisting customers with rentals, returns, and vehicle selection

- Up-sold vehicle upgrades and protection packages, consistently exceeding sales targets and contributing to branch revenue growth

- Conducted thorough vehicle inspections and coordinated maintenance to ensure fleet readiness and customer safety

- Resolved customer issues promptly and professionally, maintaining high satisfaction scores in a fast-paced environment

Director of Customer and Technical Service

2016 – 2018

- Led cross-functional teams and served as a key liaison for customer experience insights, driving company-wide improvements in consumer engagement and awareness

- Developed scalable systems for proactive communication and created efficient workflows that enhanced technician performance and reduced service delays

- Acted as the primary contact for coordinating customer needs between production technicians and sales associates, ensuring seamless resolution of service requests

- Increased customer satisfaction by expanding consumer touchpoints and implementing effective service recovery strategies that fostered long-term loyalty

- Gathered and applied direct consumer feedback to inform product development and process improvements, using tools such as Zendesk, Microsoft Office, and Google Workspace for data analysis, communication, and executive reporting

Sales Consultant

2014 – 2015

- Communicated effectively across multiple levels of the organization, ensuring alignment between leadership, operations, and frontline staff

- Built and maintained strong relationships with retail partners across several states to support brand consistency and sales growth

- Applied in-depth product knowledge to guide consumers toward confident, well-informed purchasing decisions

- Executed high-impact merchandising strategies at flagship locations, including Michigan Avenue, Downtown Chicago, and Oak Brook Center, enhancing visual appeal and customer engagement

Optical Technician

2013 – 2014

- Maintained accurate and organized records to ensure seamless access to critical information

- Fostered a customer-focused environment that prioritized empathy, clarity, and service excellence

- Utilized internal databases and external resources to efficiently collect and manage customer data

- Composed professional, business-oriented correspondence tailored to doctors and patients, ensuring clear communication and timely follow-up

Sales Associate

2009 – 2013

- Leveraged active listening skills to uncover deeper customer needs, increasing conversion opportunities during the sales process

- Cultivated in-depth product expertise to confidently guide customer decisions and boost satisfaction

- Monitored and analyzed key performance indicators (KPIs) for both individual and team performance to identify areas for improvement

- Achieved top sales performance as a part-time associate, generating $54,000 in store revenue and contributing 45% of total sales from 2011–2012

- Coordinated in-store marketing and ensured timely setup of advertising materials for successful new product launches

- Proactively identified and communicated emerging market trends to inform customer engagement strategies and team training

Bachelor's Degree

2011 – 2015

Bachelor's Degree

Professional Degree

2010 – 2011

Professional Degree