Ariel Raphoon

-Executed a lead role in driving business sales and increasing brand awareness by serving as the consumers primary point of contact through email, phone, and live chat. -product education and selection, warranty inquiries, billing and payments and general questions around the consumer’s needs. -Cross Functionally works with the Consumer Direct E-commerce and Flagship Store teams to share knowledge, training, and customer feedback to guide brand strategy insights, in addition to increasing brand awareness, customer acquisition, conversion and net sales. -Mentorship with Account Specialists for the west coast retail and DTC stores for Burton

I oversaw the packaging department under the CEO, I got product ready and made sure that the product going out was under quality control. • Ran Social Media account with the Head boss of Fresh Baked • Packaged and Shipped out Product to vendors • Received and organized product creating a story and a visual appeal for Customers • Went to Social events and ran the booth to talk about our product • Quality Control of product • Helped route and held orders to go out • Events like Rolling Loud, Cannabis Cup, Golf Tournaments, HighRise Media Events Daily Allocation - make decisions for prioritizing and amending allocations based on sales order dates, requested ship dates, available inventory, and inbound product. -Work with internal teams to develop inventory priority plans based on inbound shipments of products -Manage sales orders to ensure high order fill percentages as well as timely order processing Communicate and coordinate with CEO regarding product inventory and what product was

• Provided world-class education about products, events, and brand while creating exceptional customer experience. • Processed payments, refunds and exchanges while ensuring stock replenishment in work areas. • Provided logistical support for various events while supervising the venue. • Received and organized product creating a story and a visual appeal for guest. • Back of House inventory, sending out product and fulfilling orders to send out. • Lead a team of individuals to complete all inventory logistics such as processing shipments, price adjustments, stocking floor with new product and collaborating with product lead to ensure complete sell through of product.

? Compile data and draft competitor analysis' ? Event Planning ? Microsoft Office ? Assist project managers with bid adjustments, invoicing and checks filing and sending out emailing to clients about future events ? Transferred phone calls