Transferred to another school before degree completion

Lifestyle

Outdoor

Snow

Yoga

Health & Fitness

Climbing

Hiking

Paddling

Sustainability of environmental stability - economic viability - and social equity

3D printing

Backpacking

Cycling

Mountain Biking 

Fly Fishing

Other

I hold a degree in Sustainability &amp; Design, and my professional experience spans diverse roles across sales, operations, and community engagement. I’m actively seeking a new opportunity where I can bring a versatile skill set, strong problem-solving abilities, and a passion for environmentally responsible business practices to a mission-driven, collaborative team.

•	Served as the main point of contact for customers and multiple cross-functional teams, enhancing customer satisfaction through transparency and responsiveness
•	Led internal training initiative for the Price by Average Tableau reporting tool – supporting both onboarding and continued education
•	Proactively identified process inefficiencies and proposed scalable solutions across systems (SAP, CRM, Tableau)
•	Fostered collaborative relationships to maintain brand loyalty and efficient communication

Customer Operations Specialist

•	Supported national and international sales initiatives, focusing on operational excellence and customer-first service
•	Processed and tracked all EDI orders, Pre-Book programs, and other requests across cycling industry retailers
•	Served as a key liaison between sales, customer service, and logistics—enhancing partner satisfaction through efficient, personalized support
•	Developed BI dashboards and analytics to track performance and partner engagement

Sales & Service Operations Representative

Analyzed Sales Data and On-Hand Merchandise to develop a strategic sales plan for our retail store and website.  Also educated and supported floor sales staff to provide the best customer service.  Processed warranty claims, defective merchandise, and mis-shipments with vendors.  Additionally participated in business marketing planning and product development meetings.

Hard Goods Buyer/Team Lead

Counseled, educated, and scheduled patients of an ophthalmology practices for surgeries.  Focused primarily on refractive surgeries (cataract and laser vision correction), but also scheduled for other eye surgeries.  Helped develop marketing and operational strategies to maximize clinic and surgery center efficiency.

Refractive Surgery Counselor

Provided customers with expert knowledge of outdoor gear and apparel as well as recreational activities.  Processed warranty claims, defective merchandise, and other miscellaneous customer requests.  Managed and director the store's social media outlets.  

Customer Sales and Service Representative

Co-Founder / CEO

Hey <span style="font-family: 'Archivo', Arial, sans-serif;" class="message-mention" data-index="0" data-denotation-char="@" data-id="33ede7ff-3ef9-4e58-835e-bbd961e2c634" data-sid="chad-mihalick-449782" data-username="Chad Mihalick" data-link="https://malakye.com/profile/chad-mihalick-449782" > @ <a href="https://malakye.com/profile/chad-mihalick-449782" target="_blank">Chad Mihalick</a> I&#39;d love to connect regarding my search. I worked in Outdoor Retail in multiple capacities for over 12 years and am on the hunt and finding the current environment to be difficult with simply the application process. It seems so algorithmic that traditional ways of applying for jobs doesn&#39;t really apply and unless you know the exact system each company uses it&#39;s difficult to know how to put your best foot forward. I&#39;m also finding fewer and fewer remote opportunities available.

Job Search Updates &amp; Brainstorming - if you&#39;re on the hunt right now and want to share wins / loses / overall approach / questions - I&#39;m here all day and happy to have the conversation. Just tag my name in your post and let&#39;s chop it up.

Erika Angel

Arthur Burrus

Cosmetologist

Brooke Burt

Domestic Air Expedite

Sharmaigne Cajigal

Gabriel Carcamo

Senior Graphic Designer & Illustrator

Liz Corona

Athletes, Brand, & Partnerships

Luke DeFeis

Dominic Desjardins

Test Rider

Chase Felong

Ben Lingner

Alice Malkova

Eric Moore

Outdoor nerd 

Blake Morgan

Business Engineer

William Morris

Professional Writer and Storyteller

Jeffrey Myers

CMO/ VPM

David Parker

Board of Directors

Conor Quinn

Visual Arts

Brian Ripp

Bill Rudell

Global Copywriter (ex-The North Face)

Laura Smith

Liv Steel

Commercial Leader & Founder | Cannabis, Action Sports & Footwear | Strategy, Partnerships & Growth

Kevin Thompson

Designer & Illustrator | Hand-Crafted Brands, Typography, and Visual Solutions

Connor Wolfe

Controller

Jack Wu

robert cottrell

Licensing

robert crosby

Code slayer

shawn nolan

Andrew St. Croix is a Customer Operations Specialist at General Mills in Duluth, MN.

Andrew St. Croix

Andrew St. Croix

Andrew St. Croix

Skills

Interests

Industries

Activity