Andrea Kenner

Managed 30 employees and 4 department heads. Set goals and metrics for department heads and monitored progressed. Successfully eliminated contract/temporary labor through creative recruitment and relationships with refugee organizations. Responsible for interviewing, onboarding, background screening and review, and I9 verification. Answered employee questions about 401k enrollment, open enrollment, FMLA, and LOA. Cultivated employee retention through recognition, annual reviews, monthly themed luncheons, incentives, and employee satisfaction surveys. Timely reporting of employee status changes to Payroll. Addressed performance concerns addressed through PIPs, Coach & Counseling, and Disciplinary Action Forms to adhere with company standards and handbook. Addressed hygiene, attendance, theft, intoxication on the job, leaving job post, sexual harassment, discrimination, Tentative Non-confirmations, and poor job performance. Thorough documentation prior to any terminations to ensure compliance with Colorado labor laws and company-wide policies. Responded to ADP unemployment claims with proper backup. Secured sensitive/confidential employee information. Evaluated employee and company success through various KPIs. Bought by Highgate in 2021.

Managed 30 employees and 4 department heads. Set goals and metrics for department heads and monitored progressed. Successfully eliminated contract/temporary labor through creative recruitment and relationships with refugee organizations. Responsible for interviewing, onboarding, background screening and review, and I9 verification. Answered employee questions about 401k enrollment, open enrollment, FMLA, and LOA. Cultivated employee retention through recognition, annual reviews, monthly themed luncheons, incentives, and employee satisfaction surveys. Timely reporting of employee status changes to Payroll. Addressed performance concerns addressed through PIPs, Coach & Counseling, and Disciplinary Action Forms to adhere with company standards and handbook. Addressed hygiene, attendance, theft, intoxication on the job, leaving job post, sexual harassment, discrimination, Tentative Non-confirmations, and poor job performance. Thorough documentation prior to any terminations to ensure compliance with Colorado labor laws and company-wide policies. Responded to ADP unemployment claims with proper backup. Secured sensitive/confidential employee information. Evaluated employee and company success through various KPIs.

Director of Sales at Residence Inn Silicon Valley 1 and 2 for corporate business. Prospected and qualified leads for corporate business for both properties (total of 479 rooms) through site-tours, sales blitzs, and telemarketing. Responsible for building business cases for groups and account pricing. Reporting done through STS, ERP, MRDW, One Yield, and Fosse

Director of Rooms for Aloft Tucson University Hotel located across from the University of Arizona with 154 rooms. Responsible for all housekeeping and houseman activities including breaking out the house, room inspections, departures, laundry, and public area cleanliness. Implemented PDQ program in June 2018.

Front Office Manager at Residence Inn by Marriott Mountain View. Extended stay property with 144 rooms. Responsible for payroll, purchasing, banking, scheduling, room inspections, and responding to guests via GuestVoice. Supervised 12 front desk and food and beverage employees.