Amber Helms
Recruiting Assistant · Advantex Professional Services
Costa Mesa, CA
In My Own Words
With a proven history of exceeding expectations; through my performance; I would be able to positively impact the on-going operational successes of established companies.
Work Experience
Recruiting Assistant
Advantex Professional Services2019 – 2020
(Laid off due to COVID-19) • Reception - answered, screened, and transferred phone calls in a professional, courteous and helpful manner • Provide support to the human resources (HR) department • Create and post job advertisements on job websites, and scheduling and organizing interviews with potential candidates. • Prepare documents, screen tests, interview questions, and other relevant documents. • Explain requirements and duties to candidates, as well as assist the recruitment specialist in screening candidates • Keep records of all candidates • Participate in recruitment events • Maintain internal company databases. • Onboard candidate's placed on assignment • Assisted with weekly payroll • Processed candidate and recruiter requests • Assisted with weekly collection and aging • Event planning: included selecting, getting headcount, taking orders, placing order and picking up food • Check and distribute mail daily • Ordered and inventory office supplies • Ad hoc reporting • Ad hoc assistance
Community Assistant/Accounting Assistant
Vintage Group2018 – 2019
Assist over 20 Non-Profit Homeowners Associations in the South Orange County area; housing between 10-350 different lots/units each (totaling over 1000). • Communicate with the Board of Directors on scheduling meetings, sending violations, researching vendors, and creating work orders for proposals and different maintenance issues among the property. • View and research all community governing documents like Articles of Incorporation, Codes Covenants and Restrictions, Rules and Regulations, etc. • Provide excellent homeowner support for call in questions on their assessments, keys, parking passes, etc. • Create HOA accounts through Caliber software from received escrow documents including final closing and Grant Deeds. • Provide Lender Support and current HOA property information through HomeWise, including condo questionnaires, governing documents, board minutes, etc. • Assist collections by communicating with attorneys, court documents, and creating preliminary and intent to lien documents to be served. • Ensure State filing compliance for ALL Vintage managed HOA associations including: SI-100, SI-CID, RA-100, 3533B, W9. Over 150 different small and large communities.
Customer Service Representative/ Teller
Bank of America2017 – 2018
Quickly established credibility with the elite clientele for the Newport Coast area. Retaining memory of 100+ names of "regulars" creating a friendly, discreet, and professional level of trust with sensitive and confidential financial and personal information. • Supported the Newport Coast Financial Center team to achieve First Place in the Orange County South Market "Client Experience" for the first quarter in 2018. • Introduced products and services that met clients' needs to achieve above target banker-conversion rates. • Issued bank keys and dual combinations for various vaults, safe boxes, and daily compliance procedures. • Complete discrete and compliant opening and closing procedures for bank branch. • Process standard teller transactions for customers including: servicing accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing a daily cash drawer, handling night deposits, and correcting discrepancies. • Balance and replenish automated teller machines, often totaling over $100,000/ea. • Assist supervisor with audits and daily balancing of the main cash vault exceeding $500,000. • Organize over 200+ customer transaction receipts for daily filing.
Accounts Receivable Manager
Advanced Restaurant Supply2011 – 2017
- Daily Management of financial purchases and payment records for a customer base of over 3,000 corporate Hotel and Restaurant chains including: The Walt Disney Company, Hilton, El Torito, and Benihana. - Examine city directories and public records in order to verify residence property ownership, bankruptcies, liens, or unpaid taxes of applicants. - Create new customer accounts from credit applications granting 30-day Terms, generate sales invoices, apply payments and cash receipts, and print customer sales reports through SAGE/MAS90 programming. - Research and resolve customer queries and payment discrepancies such as returns and charge backs. Organize a recovery and initiate collection efforts on customer accounts aged over 45, 60, 75, and 90 days past due. Special Project & Recognitions - Authored and illustrated ARS Processes and Procedures Manual for the Accounts Receivable department. - Company Event Coordinator - plan and coordinate company meetings and holiday events. Including making flight/hotel reservations, completing contracts and deposits towards venues, etc.
Reception/Executive Assistant
MobileLine Communications2007 – 2010
-"Voice" of MobileLine Communications; An Authorized distribution center for Verizon Wireless. -Front office administrative duties include answering and transferring calls on a 65 unit switchboard. -Daily recording and data entry into Microsoft Word and Excel, customer emails through Outlook, scanning and faxing documents. -Daily Scheduling and setting up appointments for the CEO and Purchaser with vendors including: Blackberry, Jabra, Plantronics -Directly Assist HR manager with payroll, benefits, and compliance support.