Amanda Santoyo

CPS / Social Media Sr. Supervisor

Huntington Beach | United States

Skills

No information

Interests

Fashion

Writing

Running

Snowboarding

Climbing

Reading

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Industries

Outdoor

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In my own words

— Amanda

Amanda Marie Santoyo: Always ready to listen, learn, or lead.

Usually found outside running and laughing, but not in a crazy way. Always hungry for both professional growth, and literally any food. Over the years I have worked up the ranks at QALO inc starting as a customer service agent, Amazon coordinator, Social Media Specialist, to my longest position of multi-platform Senior Coordinator in e-commerce and marketing fields. I learn each day from my team and family at QALO and am ever thankful for the managerial skills, personal grace, and marketing experience this successful start up company has offered. My ultimate goal is to remain involved with an active lifestyle to succeed in my career. I love to encourage the young at heart to live a life full of adventure and creativity...and to look good doing it.

Trajectory

Mar 2017 — Now

CPS / Social Media Sr. Supervisor · QALO

• Writes and maintains copy for Help Center, Q&A, and Solvvy* • Supervises Facebook Platform, Amazon Seller Platform(incl. international), and all EU contacts • Creatively works towards customer retention and loyalty • Audits US, EU, and AU ECOM site for navigation, functionality, product-to-image accuracies • Managing a team of 15 Problem Solvers, both in house and international • Directly works with Product Development to ensure the best customer-first purchasing experience • Web Analytics to find strongest consumer relationship strategies • Handles escalations for Customer Service

Jan 2017 — Mar 2017

Customer Service / Problem Solver · QALO Inc.

Primary Responsibilities • Customer Relations • Manage customer inquiries via phones, emails, and chats • Troubleshoot and resolve product issues and concerns (problem-solving) • Perfectly knowledgable in the thousands of SKUs and their product information Secondary Responsibilities • Assist with marketing initiatives and goals • Hand-packing and personalizing special orders for VIP customers

Jan 2015 — Feb 2017

Server / Manager · Rutabegorz of Orange

• Food-Based Customer Service • Surpassing daily sales goals • Anticipating the needs of customers based off of personality and food choice • Creating and maintaining a positive relationship with "regulars" to create a community for success and enjoyment for both the customer and coworkers • Opening and Closing Managerial Responsibilities • Cash Bank Responsibilities