Alycia Wilson

Assistance to customers (English and Spanish (when applicable)); arrangement of and issue resolution regarding orders; constant interaction with platforms: Zendesk, Shopify, Stitch, ShipStation and Returnly; aid in department areas requiring support.

Education of sustainable practices to the general public at large-scale company events; waste diversion at private and major events (including: WSL, Billabong, Volcom and Vans); mass beach cleanups.

Direct assistant to Founder and CEO - during events; contact with collaborating brands (including: WSL, Vans and Pura Vida Bracelets); informing of programs run by company; involvement in surfboard shaping lesson instruction; setup and breakdown of mobile surfboard shaping bay, equipment and tents.

Uploading and updating of event details and results.

Research of and proposal writing for relatable and applicable grants; payroll, billing and invoicing; communication with key individuals of globally run programs.

(Hired as Sales Associate: November 2014, Promoted to Supervisor: March 2015, Promoted to Assistant Manager: April, 2016). Supervision of and delegation of tasks to Sales Associates and Supervisors; sales tracking, merchandise sending and receiving, ordering of supplies, setting of floor shelving and displays; conducting of interviews and employee review sessions.

(Hired as Sales Associate: November 2014, Promoted to Supervisor: March 2015, Promoted to Assistant Manager: April, 2016). Supervision of and delegation of tasks to Sales Associates and Supervisors; sales tracking, merchandise sending and receiving, ordering of supplies, setting of floor shelving and displays; conducting of interviews and employee review sessions.