Alycia Wilson
Customer Service Associate · Birdwell Beach Britches
San Diego, CA
In My Own Words
Highly motivated mindset with exceptional work ethic.
Work Experience
Customer Service Associate
Birdwell Beach Britches2020 – 2020
Assistance to customers (English and Spanish (when applicable)); arrangement of and issue resolution regarding orders; constant interaction with platforms: Zendesk, Shopify, Stitch, ShipStation and Returnly; aid in department areas requiring support.
Sustainability / Waste Management Specialist
Sustainable Coastlines2018 – 2020
Education of sustainable practices to the general public at large-scale company events; waste diversion at private and major events (including: WSL, Billabong, Volcom and Vans); mass beach cleanups.
Assistant to CEO - Event Services
Shaper Studios2016 – 2018
Direct assistant to Founder and CEO - during events; contact with collaborating brands (including: WSL, Vans and Pura Vida Bracelets); informing of programs run by company; involvement in surfboard shaping lesson instruction; setup and breakdown of mobile surfboard shaping bay, equipment and tents.
Intern - Marketing and Media Department
International Surfing Association (ISA)2017 – 2017
Uploading and updating of event details and results.
Assistant Manager
Quiksilver2014 – 2016
(Hired as Sales Associate: November 2014, Promoted to Supervisor: March 2015, Promoted to Assistant Manager: April, 2016). Supervision of and delegation of tasks to Sales Associates and Supervisors; sales tracking, merchandise sending and receiving, ordering of supplies, setting of floor shelving and displays; conducting of interviews and employee review sessions.
Assistant Manager
ROXY2014 – 2016
(Hired as Sales Associate: November 2014, Promoted to Supervisor: March 2015, Promoted to Assistant Manager: April, 2016). Supervision of and delegation of tasks to Sales Associates and Supervisors; sales tracking, merchandise sending and receiving, ordering of supplies, setting of floor shelving and displays; conducting of interviews and employee review sessions.
Intern - Finance and Administration Department
International Surfing Association (ISA)2016 – 2016
Research of and proposal writing for relatable and applicable grants; payroll, billing and invoicing; communication with key individuals of globally run programs.
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