Allison Dudley
Implementation Coordinator · Pacific Manufacturing
Waves, NC
In My Own Words
Impassioned financial operations professional with a record of increasing organizational efficiency by leveraging prior experiences in team dynamics and natural systems. Technically competent with accounting information systems and demonstrates excellent attention to detail and leadership skills. A self-starter skilled in time management, collaboration, leadership and project management. Passionate about sharing knowledge and working with team members.
Work Experience
Operations & Sales Coordinator
Pacific Manufacturing2021 – Present
- Production Coordinator ? Head of production and operations managing a portfolio of over 300 contractual manufacturing and wholesale customers ? Plan, release, schedule, and track manufacturing work orders from inception at order entry to completion of production using ERP and scheduling systems ? Provide strategic support for the successful delivery of the global and regional shipments ? Maintain shipping deadlines for sample and bulk production ? Support strategy plans for Marketing and Sales Operations - Accounting Coordinator ? Oversee A/P and A/R functions for national and international customers ? Invoices, processing payment, paying out vendors, end of month close ? Analyze sales, returns, discounts, and sell through rates for wholesale and retail ? Create end of month and mid month financial statements for review ? Reduce the overall past due (and bad debt) balances ? Research unapplied cash and missing payments ? Email and call commercial customers regarding aged account receivable invoices ? Record information daily regarding collection status in the AR platform ? Post customer payments received via check, wire, ACH and credit card - Customer Service Manager ? Seek out new opportunities for CX improvement and generate KPI standards for the department ? Resolve all customer service inquiries via chat, email, Amazon, social media and phone calls with a focus on risk mitigation and client experience ? Document and update support tickets appropriately - Ecommerce Integration Lead ? Review imports/exports and order automation logs to resolve outstanding errors ? Produce external email campaigns through Nuorder and Klaviyo ? Implement automatic discount and automations for discounts, bogo, and gifts with purchase ? Manage all ecommerce platforms and generate reports for sales, site traffic and transactions ? Fluent with each retailer Vendor sites and Routing Guides ? Set up and integrate b2c and b2b platforms ? NuOrder, FAIRE, A2000, Judge.me, Bundles, Hopp'n, Mirakl, Amazon ? Monitor performance of sales, inventory and margin targets through independent analysis ? Build and distribute cost sheets for contractual manufacturing customers ? Maintain a detailed work-in-progress log that is available for all team members to review ? Generate the inventory management review report for all brands to forecast inventory ? Periodically reviewing and updating existing listings & content to ensure that listings are accurate, compliant, and optimized for our Amazon storefront ? Creation of new listings/ASINS ? General management of fulfillment strategies & shipment scheduling for FBM shipments. ? Coordinating with marketing in the execution, monitoring, tracking, and optimization of promo and seasonal campaigns and launches.
Onboarding Coordinator
Vacasa2023 – Present
Manage the entire onboarding process of a rotating portfolio of homes, from submission of a signed contract through going public on the Vacasa website, including collection of information from homeowners and coordination of all required steps.
Customer Service and Web Sales Associate
REAL Watersports2021 – 2021
? Resolved customer disputes with the correct resolution code and error-free ? Maintained high-quality scores in chargeback resolution ? Provided exceptional customer service to cardholders by answering incoming calls, handling disputes, and contacting merchants to come up with resolutions to the dispute ? Supported new hires in their training and coaching in order to enhance their knowledge and skills ? Consistently achieved department goals by maintaining and exceeding quality scores ? Researched disputes by locating necessary backup documentation, including electronic signatures, detailed sales receipts, and shipping invoices
Media and Technology Facilitator
Dare County Public Schools2021 – 2021
? Facilitate STEM engagement across the school through the implementation of hands-on activities. ? Track and input data for students test scores and education programs ? Follow state standards and school policy for student curriculum ? Adhere to a budget for STEM programming while tracking inventory and expenditures
Education Program Coordinator
Learning Undefeated2019 – 2021
? Educate students in a mobile lab setting about STEM careers and pathways through hands on activities ? Recruit and interview candidates to expand the AmeriCorps Internship program ? Provide training for teachers and school staff to help promote teacher efficacy for a virtual learning platform as well as in-person learning ? Organize and coordinate school visits and events
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