Alexandra Madsen
E- Commerce Merchandiser · Toes On The Nose
Dana Point, CAIn My Own Words
To work in a fast-paced environment with a positive company culture and opportunities to grow within the wholesale apparel industry. I strive to work for a company who is focused on the end consumer.
Key focus for the apparel industry is on active wear and lifestyle wear.
Experienced in the apparel industry though retail sales, customer service, apparel merchandising, trend forecasting, wholesale account sales and data entry.
- Skilled in Microsoft Office, Excel, Syspro, CRM , Full Circle, and Quickbooks
- Experienced in product knowledge, networking, building and maintaining relationships with customers and accounts, and working cross-functionally.
- Superior organization skills, problem solving, leadership, deadline driven, communication and the ability to prioritize tasks.
- Service oriented, customer driven, and a proactive problem solver in all day to day tasks.
7+ years working in the apparel industry. 10+ years in customer service driven roles. 4+ years in a manager role.
Work Experience
Manager/ Buyer
Toes On The Nose2015 – Present
-Customer service and product knowledge -Oversee and exceed team and store sales goals -Social Media Presence & Analytics -Yelp, Instagram & Facebook Pages Firmly embedded in California beach culture, Toes on the Nose has catered to adventure-loving, laid-back folk for over two decades. Our active lifestyle clothing company proudly boasts of our deep roots in surf history, owing the legendary logo design to the original publisher of Surfer Magazine John Severson. Our brand strives to preserve the spirit of a simpler time when the popularity of noseriding was at its peak. Reflecting our authentic beach heritage, we craft clothing with a timeless look using premium fabrics, trims, and construction. With us, you'll find pieces that are comfortable and breathable while maintaining a durability that will last you years. Toes on the Nose maintains its two flagship stores in Laguna Beach and Huntington Beach and showcases its quality products worldwide in boutiques, sports stores and luxury
Customer Service
Independent Trading Company2018 – 2019
Responsible for Order Entry and RMA Processing, Customer Phone and Email Support, Account Managment, Data Entry, Sample Shipping and Managment
Retail Sales Associate, Mens
Nordstrom2012 – 2014
Top sales associate with strong customer relations and goal driven results. - Customer Service and Support o Provide excellent customer service and support. o Produce sales driven results while ensuring the best possible experience for the customer. - Sales and Analysis o Ensure the proper merchandising by product and classification. o Trend analysis and forecasting. o Point of sale knowledge.
Assistant
Rock and Revolution2010 – 2010
Manage and maintain office operations and client relations. - Account Management o Oversee vendor accounts. - Customer Service and Support o Prompt response to business inquiries. o Build and maintain client relationships.
Education
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