Alexandra Hatzopoulos

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. • Fostered opening and closing procedures and recommended changes to enhance efficiency of daily activities. • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses. • Reviewed sales and gross profit reports to determine options for increasing market growth

• Leveraged POS system to process sales, returns, online orders and gift card activations. • Aided customers in completing purchases, locating items and joining reward programs. • Answered questions about store policies and addressed customer concerns. • Monitored and replenished display inventory and restructured according to available stock. • Enhanced overall store appearance by applying careful consideration to product and display locations. • Pioneered visual marketing and styled window displays.

• Prepared samples for shipping with the proper federal compliant paperwork. • Supported all projects for new products to be leveraged in the annual trade shows. • Headed inventory control for all samples. • Pioneered lasting relationships with vendors and customers. • Set up, maintained and verified sterility of lab equipment and tools. • Analyzed experiment and test results to validate adherence to standards and specifications.

• Performed strategic planning, execution and finalization of audits. • Complied with federal, state and local FDA & USDA Organic requirements. • Developed auditing program to address risks and evaluate regulatory requirements. • Developed and implemented corrective actions to bring business areas in line with standards. • Prepared working papers, reports and supporting documentation for audit findings. • Followed up on reviews to assess and report on completion or progress of corrective actions.

• Administered purchase order processes and placed orders as requested, streamlining ordering process and receipt organization for future reference. • Analyzed and reviewed reorder report recommendations for daily and weekly replenishment, making recommendations on product offerings based on consumer data. • Maintained appropriate inventory levels based on management direction and customer demand. • Placed orders for merchandise consistent with quality, quantity and other specification requirements. • Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. • Controlled store inventory and reviewed cash handling and operations reports. • Established and optimized schedules to keep coverage and service in line with forecasted demands. • Assembled meetings for up to 25 staff members to discuss upcoming promotions, key strategies and tasks. • Reviewed reports of cash and operations to effectively control store inventory. • Trained and developed new employees for ease of transition into team.

• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions. • Assembled store merchandise displays to promote and maintain visually appealing environments. • Verified incoming products and checked delivery totals to keep system records current and accurate. • Kept merchandise moving smoothly and accurately from stockroom to sales floor. • Received, sorted and processed damaged goods with vendors or manufacturers.