Alexander Cefalo

Global Sales Executive

2018 – Present

? Management of Sales and Operations. ? Instrumental in all parts of the sales process ranging from qualification, to outreach, quoting and final sale. ? Packing and distribution logistics of gardens. ? Billing and Accounts Receivable.

Remote Sales Team Leader/ Supervisor

2018 – Present

? Responsible for maintaining daily operations of a high volume inbound call center covering multiple resorts and lines of business. ? Senior Staff Member as Closing Supervisor. ? Support agents through telephone, email, and multiple chat platforms (Push2Chat, Slack, Skype, & Microsoft Teams). ? Timely response required for guest phone calls and emails daily. ? Production and analysis of payments, metrics, and other administrative and operations reports. ? QC reporting and Analysis for all sales divisions in summit county reservations. ? Assist with coverage and support as needed. ? Maintain email inboxes for all summit county reservations departments. ? Trainer for new vacation travel consultants in the Sales Champion Involvement Program.

Remote Vacation Sales Agent

2016 – 2018

Responsible for lodging reservation sales and enrolling guests in accommodations, ski and ride lessons, equipment rentals, ski lift tickets, transportation, and coordinating vacation experiences of a lifetime. ? Responsible for receiving inbound calls from guests interested in vacationing at Keystone and Breckenridge Resorts. ? Regularly achieved and exceeded sales goals.

Paymode-X Vendor Advocate

2014 – 2015

? Responsible for customer acquisition and referrals on behalf of the existing client base. ? Education, communication and facilitation of the product and services provided to our customers. ? Liaison and Case Manager for said clients.

Ecoast Marketing-Business Development Representative

2012 – 2014

? Main job responsibilities consisted of business to business outbound cold and warm calling. ? Required a heavy call volume daily to produce lead opportunities for companies that were looking to generate revenue. SKILLS AND SOFTWARE SYSTEMS: • Microsoft Office Suite • Lodging Management System • Salesforce • Confluence • Adobe Connect • Inntopia •Google Suite • Quick18 • Vidyo • Skype •GoToMeeting • Navis • Avayaa Phone Systems • Homegrown CRM and Data systems

Intern

2008 – 2008

Bachelor of Science

Bachelor of Science