Alex Gutierrez
Technical Expert
Fresno | United States
Skills
No information
Interests
Vintage clothing
Reading
Photography
Motorcycles
Art
Digital media
In my own words
— AlexFreelance photographer, marketing professional, and motivated creative, with 7+ years of experience in sales, customer service, and interpersonal relationships.
Seeking a position in marketing, social media, content creation, business development.
Proficient in the utility of digital and traditional marketing channels and methods. I specialize in problem solving, and I enjoy seeing the life cycle of innovative ideas and projects that I'm involved with grow.
I recently completed the Google Digital Marketing & E-Commerce Certificate Program - a series of intensive but fun courses that cover the intricacies of digital marketing & e-commerce.
Trajectory
Oct 2021 — Now
Technical Expert · Apple
Successfully troubleshoot, diagnose, and repair broken devices
with the goal of repairing customer relationships.
Run extensive post-diagnostic programs on devices after repairs
are complete, in order to make sure repaired devices meet
Apple standards.
Knowledge of Apple repair chain and operation procedures in
order to provide customers personalized insight and solutions.
Jun 2021 — Oct 2021
Technical Specialist · Apple
Navigated unique and challenging customer situations in order to
find solutions to technical problems.
Educated customers on Apple services and the features of many
different Apple products.
Provided a welcoming, understanding, and empathetic customer
experience while oftentimes having difficult and emotional
customer conversations.
Oct 2019 — Jul 2021
Product Zone Specialist · Apple
Uncovered customer needs and provide specialized, timely, and
unique solutions to complex problems.
Set up appointments for customers through Genius Bar to provide
further technical support through troubleshooting.
Supported with back of the house operations and deliver sellable
products to customers in a timely manner on the sales floor.
Apr 2018 — Oct 2019
Floor Supervisor · VANS
*Led and motivated a team of sales associates to successfully hit weekly projections and daily sales goals.
*Recruited, coached, and developed a winning team, training associates to maximize first class customer service standards and meet daily store objectives.
Jan 2017 — Jan 2019
Sales and Marketing Intern · Scraps Shoppe
*Assisted with inventory management and product sorting in order to attain accurate store inventory.
*Assisted in buying and selling product and merchandise for buyer visits.
*Designed and managed a store website for Scraps Shoppe (scrapsshoppe.com).
*Assisted at the store as well as at trade shows selling merchandise.
Aug 2015 — Feb 2018
Floor Supervisor · Active Ride Shop
*Provided a pleasant and welcoming store environment through excellent customer service and attention to detail.
*Managed staff through leadership meetings, consistent follow-up, and positive reinforcement.
*Coordinated events outside of the store with other Fresno businesses and within the community.
*Created graphic design flyers and displays for the store as well as marketing materials.
*Curated the store Instagram for promotional posts and helped with content creation.
Sep 2013 — Aug 2015
Sales Associate · PacSun
*Engaged customers with a friendly and memorable shopping experience by catering to their specific needs while providing outstanding customer service.
*Rang up customers and fulfilled basic cashier operations.
*Counted and assisted other associates in the process of yearly inventory.
*Replenish stock as well as keep the stockroom organized and easily accessible.
Activity
Education history
California State University, Fresno
B.S. in Business Administration
California State University, Fresno
Minor
Google Career Certificate- Coursera
Certificate
