In my own words
— AdamI actively try to improve myself and work on a constant basis.
I strive to connect with people on a personal level. I believe that the human connection is a fading skill and work to preserve it. I enter every situation with an open mind and am willing to give and receive constructive criticism. I love the outdoors and enjoy returning to favorite family spots. I firmly believe that no work is ever finished and something can always be improved upon.
Trajectory
Feb 2017 — Now
Lead Genius · Apple
Supervise all Genius Bar operations, provide technical and developmental guidance to all levels of technicians, uphold Apple repair quality standards by tracking quality and frequency of repairs, oversee training and certification process, partner with with leadership team to deliver team feedback, drive Apple repair and company priorities, work with district level support to implement new processes, work directly with customers to solve higher tier issues, create and lead team meetings quarterly, track department success on a weekly, quarterly, and yearly basis
Jul 2014 — Feb 2017
Mac Genius · Apple
Diagnose, troubleshoot, and repair customers iOS and Mac devices. Train and mentor new technicians, provide feedback to company when processes do don't function properly. Work with leadership to identify pain points and help implement new strategies.
Mar 2016 — Aug 2016
In Store Guest Trainer (ISGT) · Apple
Worked closely with entire store teams to implement new training, identified knowledge gaps and worked to develop content and implement training to resolve gaps, tracked training impact and adjusted training methods as needed, worked closely with every level in the store to better understand training needs, on boarded new employees from all levels and created custom training plans
Jul 2013 — Jul 2014
iOS Technitian · Apple
Troubleshoot, diagnose, and repair issues with customers iOS devices
Jul 2008 — Aug 2011
Geek Squad Agent · Best Buy
Troubleshoot, diagnose, and repair customers Mac and PC software and hardware
Activity
Education history
Cal State Fullerton
| 2008 - 2010
