Adam Rutledge
Director of Customer Success · Revionics
Ladera Ranch, CA
In My Own Words
Accomplished retail professional with demonstrated success in combining business strategy, operations, process improvement, analytics and technology to positively impact organizations on a global scale.
Work Experience
Director of Customer Success
Revionics2019 – Present
Revionics is a global SaaS provider of science-based pricing, promotion, space and competitive insight for innovative retailers. Revionics helps retailers around the world gain a competitive edge by managing and optimizing their pricing, promotions, markdowns, and space. Created by retail experts, Revionics’ cloud-based SaaS solutions deliver amazing year-over-year ROI with an attractive total cost of ownership.
Senior Client Partner
Technossus2018 – 2019
• Strategic business partner for cross industry clients with responsibility for successful completion of consulting engagements and expanded account presence by leveraging full complement of solution offerings • Retail industry vertical leader responsible for growing the retail account portfolio by articulating technology alternatives and value proposition to clients • Member of the leadership team with additional responsibilities of business development quota, account margin, people development, and organizational operations
Principal Engagement Manager
Boomerang Commerce2017 – 2018
• Managed a portfolio of cross-industry retail and CPG accounts ensuring successful implementation and renewal of enterprise SaaS dynamic pricing solution including expanded service offerings and upsell opportunities • Improved internal operations focused on implementation methodology, document repository and KPIs • Partnered with Product Management to identify and prioritize key features and capabilities for the market
Vice President of Global Delivery
JustEnough Software Inc.2016 – 2017
• Led professional services and support organization across entire customer engagement lifecycle with improved operational metrics in support or implementing retail platform • Designed and executed strategic organizational improvements including: career framework, performance management and matrixed people management structure
Director of Strategic Consulting
JustEnough Software Inc2015 – 2016
• Provided retail domain expertise for global client portfolio and internal cross functional teams (Professional Services, Product Management) to align and educate on industry trends • Worked with clients and prospects to define solution roadmap and success criteria, ensuring logical sequencing of capabilities to achieve overall business objectives and maximize ROI • Conducted post implementation audits to recommend additional modifications to solution configuration, business process, and change management
Senior Manager
Capgemini US LLC2011 – 2015
• Led international consulting team on multi-year transformational project implementing merchandise planning, location planning and space allocation capabilities • Designed and executed advisory services for assortment planning fit / gap assessments across numerous clients providing recommendations on improvements for process, technology and integration • Improved internal processes by developing standardized onboarding material, calibration templates and solution offering collateral for use across entire service line
Senior Industry Consultant
SAS Institute2008 – 2011
• Implemented Merchandise and Assortment planning capabilities at three (3) different clients focused on business process, KPI definition, solution configuration and change management • Partnered with product management to transform Size / Pack Optimization solution into an enterprise wide, client facing solution; solution customer base grew from two (2) to ten (10)
Senior Consutlant
IBM2006 – 2008
• Project lead working with discount client to define future state business processes, solution configuration, reporting and change management for Merchandise Planning and Location Planning • Led end-to-end software selection process including software capability definition, scoring and ranking
Retail Positions
Payless ShoeSource2001 – 2006
BUSINESS LEAD – JAPAN | PAYLESS SHOESOURCE | OCTOBER 2005 – AUGUST 2006 • Responsible for end-to-end merchandising activities including buying, merchandise planning, assortment planning and pricing for Japan market • Led development of new technology platform with 3rd party consulting firm ASSOCIATE BUYER – LATIN AMERICA & JAPAN | PAYLESS SHOESOURCE | JULY 2004 – OCTOBER 2005 • Responsible for definition of product assortment offerings for two international markets including product selection, purchase order management, OTB and gross margin MERCHANDISE PLANNER – LATIN AMERICA | PAYLESS SHOESOURCE | JANUARY 2003 – JULY 2004 • Responsible for pre-season planning and in-season forecasting across four (4) regional markets including sales, inventory, receipts, gross margin, OTB, markdowns and price optimization • Defined and executed in-market competitive pricing process and solution to ensure prices were set in line with market expectations and financial objectives ASSORTMENT PLANNER | PAYLESS SHOESOURCE | NOVEMBER 2001 – JANUARY 2003 • Developed the product assortment offerings for store within a store concept across all categories with responsibility for sales and gross margin; acted as point of contact for partner organization ALLOCATION ANALYST | PAYLESS SHOESOURCE | JANUARY 2001 – NOVEMBER 2001 • Responsible for distributing products to over 5,000 selling locations within North America
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