Trajectory
Jan 2019 — Now
Claims Specialist · Mercury Insurance
Collecting evidence to establish support or contest claims against our clients. Review client insurance policies to determine appropriate coverage. Utilizing time management skills to maximize output while maintaining quality customer service while upholding company standards. Negotiate payments with claimants to minimize company expenses and resolve claims
Aug 2018 — Dec 2018
Account Executive · Yelp
Developing relationships through written and verbal communications via email and phone.
Maintaining internal sales tools for CRM and pipeline management including managing a diary to ensure quality follow-ups.
Qualifying, pursuing and closing sales opportunities within multiple territories.
Managing multiple client leads to maximize output to exceed monthly expectations.
Averaging 173% above monthly sales quotas.
Mar 2016 — Jul 2018
Project Manager · Door and Security Solutions
Assess existing home structures, architectural and other documentation to prepare estimates based on scope of work for new or retrofit installation, interior and exterior.
Managed multiple projects while communicating and coordinating change orders to ensure timely progress to meet deadlines.
Critical problem solving when dealing with obstacles while on site to adhere to project timelines.
Interface with appropriate field management to establish pricing for quotes and bids that are consistent with the company’s financial objectives.
Prepare and maintain relationships with suppliers and contractors through meeting in person.
Improved sales by 40% within six months through consultative selling.
Feb 2014 — Mar 2016
Marketing Manager · Keller Wiliams Reealty
Optimized Web site exposure by analyzing search engine patterns to direct online placement of keywords and other content. Increasing daily user views by 150%.
Implemented online customer service processes to ensure positive and consistent user experiences.
Identified, evaluated, and procured hardware and/or software to implement online marketing campaigns which increased brand awareness.
Feb 2008 — Feb 2013
General Manager · Zumiez
Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs for a staff of 12.
Reviewed inventory and sales records to prepare reports for management and department budgets.
Reduced store losses by 30% through creation and implementation of action plans designed to manage daily costs and increase profit.
Activity
Education history
Central Connecticut State University
Bachelors | 2015 - 2017




