Our Opportunity:

We are currently looking for a Boutique Manager for our Palacio de Hierro - Polanco Flagship location, who will drive sales, motivate sales staff, establish and maintain customer service, and is accountable for the operation of the store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, training and supervising staff.

How you will contribute:

Sales:

Drive the achievement of store’s sales and KPI targets established by Senior Management

Functions as role model to staff by performing all store functions as necessary, demonstrating professional demeanor and disciplined work habits, as well as promoting positive attitudes toward customers

Motivates the team and contributes personally to building client relationships throughout every step, from recruitment to outreach activities

Ensure that the exceptional Pomellato client experience is provided throughout every interaction

Provides a friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of customer service

Establish personal sales goals for staff and monitor sales performance

Build a network of people and clients who have an impact on the local and international market in order to develop client base

Minimizes client complaints through effective customer service in accordance with store policy

Work with the Retail Manager & Retail Performance Manager in developing and implementing plans to maximize sales and meet or exceed goals and objectives

Operations:

Maintains store standards in accordance with corporate policy. Receives and examines deliveries for discrepancies and resolves problems promptly

Generate ongoing market intelligence;

Work with the merchandiser to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked

Maintains and stocks inventory, and prices products according to pricing as set forth by the corporate office

Reports any theft or suspected theft by clients or employees to the appropriate parties immediately

Coordinates employee consignments for approval. Oversees employee purchase transactions

Be cost conscious

Human Resources:

Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.

Continually evaluate and react to performance issues and actively recruit sales candidates.

Train and develop sales executives in all aspects of the business; direct and monitor training and development for all store personnel

Partner with Human Resources department in employees annual performance reviews

Instructs store staff regarding job responsibilities on an ongoing basis. This includes coordinating shipments, repairs, and supply ordering as well as daily duties in the store

Provides sufficient staffing for store needs at all times. All potential new staff must also be interviewed and approved by corporate

Prepares and submits time schedules as prescribed by corporate policy. Approves payroll and all time-off requests on a bi-weekly basis. Submits commissions to the Finance Department on a monthly basis.

Maintain a pipeline of qualified talent through networking

Marketing:

Collaborate with the Retail and Marketing team to develop market relevant activities

Identify possible opportunities with community outreach programs and share with Retail and Marketing Department

Performs other related duties as assigned

The boutique manager is the primary point of contact for the store and must be readily available for both corporate and the store employees. The store manager must also be available to handle emergency calls involving any possible alarms at the store.

Who you are:

Excellent oral and written communication skills

5-8 years retail supervisory experience; luxury a plus

Self-Starter with a proactive attitude

Team –oriented worker with excellent interpersonal skills for interacting and networking with customers and senior management

Ability to work varied scheduled, including weekends and holidays

Customer relations and customer service professional

Preferred Skills

Computer Literacy – Word, Excel, PowerPoint

Pomellato is committed to building a diverse workforce. We believe diversity in all its form enriches the workplace and our customer experience. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, people of ALL abilities or other characteristics protected by applicable law.​