Manager, Care & Repair Operational Excellence

Department : Supply Chain Excellence – ReBIRD – Care & Repair Operations Reports to: Director, Care & Repair Ops Location: North Vancouver, BC Your Opportunity at ARC’TERYX: As the Manager of Care & Repair Operational Excellence, you will lead and champion for process and continuous improvement that elevates the guest experience as well as optimize operations throughout our Care & Repair network. This role offers the opportunity to be a change maker by measuring our services through data and insights and developing and executing industry leading continuous improvement initiatives. You will work close in collaboration with After-Sales, Retail Ops, Tech, Manufacturing as well as the broader Supply Chain and ReBIRD teams to optimize operational efficiency. This role is based out of our North Vancouver office and is open to hybrid remote work. Meet Your Future Team: Circularity is at the heart of Arc’teryx’s sustainability vision. Through a program that we call ReBIRD, we service, care for, and give our gear multiple lives. By joining the Care & Repair Ops team, you’ll be part of an innovative space where technology, sustainability and guest experience intersects. This is your chance to make a real impact - driving change, shaping the future of circularity in fashion, and building solutions that matter. If you’re passionate about circularity, creating meaningful guest experiences, and continuous improvement, this is the team for you.