KERING Client Advisor

Job Family: Client Services

Job Title: Client Advisor

Location: New York, New York

BASE PAY: Starting $28.50 per hour

Kering is a global luxury group that manages the development of a portfolio of renowned houses in fashion, leather food and jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin and Ginori 1735, as well as Kering Eyewear and Kering Beauté. Kering places creativity at the heart of its strategy, enabling its Houses to push boundaries in terms of their creative expression while crafting tomorrow’s luxury in a sustainable and responsible way. This commitment is encapsulated in our signature: “Empowering Imagination”. In 2024, Kering had 47,000 employees and revenue of €17.2 billion.

HOW YOU WILL CONTRIBUTE

• Act as a brand ambassador for Kering's renowned fashion brands
• Ensure a unique, exceptional and personalized client experience by telephone, live-chat, WhatsApp, and email, with a "client centric" approach
• Perform sales and contribute individually to the team sales target
• Stick to brands' ecommerce and retail policies
• Be an expert in brand history, products, and collections
• Follow-up and liaise with other departments to meet client requests
• Gather client feedback and requests to support a continuous improvement of the client
• experience and enrich the Group's strategy
• Understand individual and team KPIs
• Share client feedback with the appropriate departments to improve processes, services and quality
• Participate in Clienteling activities

WHO YOU ARE

• Exceptional customer service and problem-solving orientation with patience, diplomacy and listening skills
• Sensibility to the Luxury world, enthusiasm for the brands and products
• Commercial and analytical mindset
• Ability to multi-task in fast paced environment
• Team player, dynamic, flexible, independent, positive and professional
• Excellent elocution, spoken and written communication skills
• Demonstrated persuasiveness, with the ability to soothe and retain unhappy customers
• Schedule flexibility and ready to work on weekends and holidays
• Work autonomously and demonstrate a positive and enthusiastic attitude