The Maintenance Manager will report directly to the Architecture & Store Experience Director and will work closely with both HQ and Regional teams to ensure effective planning, execution, and follow-up of all maintenance interventions, minor works and refresh projects, at a worldwide scale.

The role ensures consistency, efficiency, and strategic alignment of maintenance processes globally.

Main job responsibilities:

The Maintenance Manager will have a strategical role in the definition and sharing of the Maintenance Strategy in collaboration with the Regional Project Managers (EMEA, AMERICAS, GREATER CHINA, KOREA, JAPAN & SEA).

Key Responsibilities:

• Guarantee performance in terms of cost, quality, and timelines
• Lead the selection, onboarding, and management of external consultants, contractors, and service providers
• Oversee administrative, and legal aspects related to maintenance activities

Lead an internal maintenance team and manage a network of external suppliers supporting store operations.

Detailed responsibilities:

1. WW Maintenance Management

• Develop and implement the strategic maintenance roadmap (schedules, interventions, priorities)
• Feedback and reporting on maintenance performances and requests
• Administer and optimize the WW ticketing system
• Ensure coordination of maintenance works across HQ and regional teams
• Coordinate boutique refresh projects in collaboration with the Design team and suppliers, ensuring timely execution, budget control, and brand compliance.
• Performance and budget monitoring through Business Intelligence (BI) tools
• Support sustainability and energy efficiency strategy.

2. EMEA Operational maintenance

• Oversee maintenance operations and minor works for Flagship in Place Vendôme (Paris), in coordination with Hospitality team, General Services, Security, Retail team, Landlord.
• Oversee maintenance operations, minor works and refresh works for Boucheron stores.
• Manage maintenance budgets (forecasting, consolidation of OPEX/CAPEX)
• Lead and optimize the ticketing platform.

3. Procurement, admin, legal maintenance aspects.

• Build and maintain a qualified supplier network for maintenance across regions working with Procurement.
• Collaborate with Legal for drafting and reviewing maintenance contracts, ensuring cost efficiency and compliance.
• Act as a coordination lead for store closures, in alignment with all departments involved.

4. Leading the Maintenance Culture

• Ensure consistent application of global Maintenance Guidelines
• Training retail teams and managing the relations with the store managers to collect and list the issues and the need of improvement with the dedicated ticketing tool
• Review the Maintenance implications during the planning and design development of new stores pre and post opening.

Profile:

Technical skills:

• Minimum 5 years of experience in Maintenance or Facility Management, ideally within luxury retail
• Master’s degree in architecture or engineering
• Strong project management and technical skills
• Proficient in Excel, Office Suite, AutoCAD

Soft skills:

• Strong communication and leadership skills
• Excellent problem-solving and prioritization skills
• Detail oriented
• Proactive and highly organized
• Multitasking, able to quickly shift from creativity to admin/management
• Decision-making
• Able to work independently, but also collaboratively with cross-functional teams

Languages:

Fluency in French and English (written and spoken) required

Job based in Paris, starting from september 2025.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.