We are looking for a Global Retail Training Specialist to join our Global Retail Training team in Milan.

How will you contribute?

Digital Platform Operational Support

• Oversee all e-learning related activities, including resolving technical issues and bugs.
• Update course visuals and content, ensuring brand consistency across all modules.
• Act as the primary contact for trainers and learners globally regarding platform support.
• Coordinate and upload translations in 10 languages.
• Regularly update the training section of the global retail handbook.

Videos Production

• Coordinate filming schedules and prioritize featured products
• Serve as the liaison with Collection Merchandising, Product Development and Ateliers.
• Create video learning contents and follow up with Trainers.

Content creation

• Provide transversal support for both digital and physical retail training contents on product, client experience and brand storytelling.
• Reporting & Analysis
• Prepare comprehensive monthly reports for both e-learning and in-person training programs
• Provide analysis of training KPIs

Internal Communication

• Prepare and distribute a monthly training newsletter highlighting upcoming learning contents for retail teams
• Keep Retail Training Calendar UpToDate

Who are you?

• A minimum of 2 years of proven experience in creating training contents, with a focus on digital
• Instructional design and adult learning techniques mastery
• Previous experience or strong understanding of the luxury market
• Ability to work effectively in a fast-paced environment
• Versatile and adaptable to changing priorities
• Hands-on approach and proactive mindset
• Strong balance of creativity and analytical thinking
• Super organized with excellent time management skills
• High attention to detail and commitment to quality
• High energy
• Experience on the sales floor, ideally in the retail or luxury sector as a plus

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.